Refund policy

We have a 07-day exchange policy, which means you have 07 days after receiving your item to request an exchange. There is no refund policy hence the product sold would only be exchanged. The customer would need to send the product on their cost to our warehouse, address mentioned on the invoice. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at admin@secretdezires.com or call at +9193113 39505, or whatsapp at +91 92662 18405. Please note that products will need to be sent to the address mentioned on the product invoice.

You can always contact us for any return question at admin@secretdezires.com or call at +91 93113 39505, whatsapp at +91 92662 18405. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
There is no refund policy and the received product would only be exchanged in terms of size only.